Request deletion of your Trip-X account and data

You can request deletion of your Trip-X Travel app account and associated data even after uninstalling the app.

How to request deletion

1. Email privacy@trip-x.online from the address linked to your account, with “Trip-X account deletion request” in the subject.
2. If you no longer have access to that address, tell us in your message. We will contact you about an appropriate way to verify your identity before deletion.
3. Do not email a password, verification code, or passport image.

Email deletion request

What happens next

We review your request and identity, explain the outcome within 30 days, then identify the account, saved-traveller and attachment data that can be deleted. If bookings, refunds, or financial or legal obligations remain open, we will explain their effect and any data that must be retained and why before closing the request. Deleting an account does not automatically cancel a booking or refund a payment.

The data in scope includes account information, saved travellers, passports, attachments and drafts. Specific booking, payment, invoice, dispute or security records may have to be kept where a legal or financial obligation requires it, with restricted use and access. Data may temporarily remain in backups until their storage cycle ends. We check and explain the applicable period when handling your request. If a backup is restored, we reapply completed deletion requests. We also follow up on data processed by service providers according to their responsibilities and agreements.